British Dental Practice Managers Association British Dental Practice Managers Association British Dental Practice Managers Association British Dental Practice Managers Association British Dental Practice Managers Association British Dental Practice Managers Association
British Dental Practice Managers Association British Dental Practice Managers Association British Dental Practice Managers Association British Dental Practice Managers Association British Dental Practice Managers Association British Dental Practice Managers Association
British Dental Practice Managers Association
British Dental Practice Managers Association
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British Dental Practice Managers Association
 
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British Dental Practice Managers Association
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Helping the members

DISCLAIMER The views and opinions of contributors are not necessarily those of the BDPMA, who cannot accept responsibility for advice given by such contributors.

Q Staff incentive schemes

Does the BDPMA (or any members) have any details of incentive schemes for staff.  They need to be fair and easy to calculate.

A I have included in this email suggestions from two practices that operate quite different schemes.  

The first one relates to the achievement of the BDA Good Practice Scheme.
 In order for the whole team (including the associate) to have more ownership of the scheme and to learn more about the procedures in the practice, we divided the project into sections and formed small teams who each took responsibility for tackling one or two sections.

Upon achievement of the award we plan to remunerate each team member with a £200 bonus payment. The same rate applies for each team member regardless of their current salary or hours of work because their contribution towards the achievement of the award would have been equal.

The second incentive is again quite simple.

For each electric toothbrush sold during December a £5.00 M&S voucher (the vouchers are those provided as purchasing incentives by companies such as Dent-O-Care and CTS) goes into a pot and the collective total is divided amongst the team at the end of the period. Once again this is regardless of the team members’ salary or position. Our aim is to engender a whole team approach instead of "I closed the sale" or "I recommended the brush".

At another practice, the practice manager is the only one on a bonus scheme. She receives an extra payment each month which increases in line with the practices gross takings. The scheme keeps her motivated to follow up implant treatment plans and other avenues that may result in incremental business. The PM is hoping to introduce a similar scheme for other members of staff in the new year and will determine a common structure for all team members.

For sundries selling one practice puts 5% of the monthly profit into a kitty  and has a meal/social night out every three months. Vouchers from CTS, DHB etc are shared out between the team at Christmas.

Another practice has initiated an additional Christmas bonus scheme of one week’s pay for each year of service, up to a maximum of one month. Any sickness that is taken during the year is deducted from this. This has the added bonus of keeping days off through sickness down, with anything hospital-related or serious taken into consideration.

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BDPMA
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